Case management 

A case management approach to information-intensive processes brings the advantage of a holistic view of all case-related information and actions necessary to complete day-to-day tasks. Examples are complaint handling, subsidy management, contract management among others 

Case management brings the perfect tool for your knowledge worker to complete complex tasks with several possible outcomes. The context in which a case or a specific event occurs defines the next logical step in the case process. 

Adaptive or dynamic case management solutions enable your organization to automate repetitive administrative tasks while delivering a flexible and logical working environment for your case agents making decisions throughout the case process.